frequently asked questions
What should I do if I am in immediate danger?
We encourage you to call 000 for Police assistance.
I am not Catholic, can I still access your service?
Yes, our service provides support to all women and children.
Can you come and see me in my home?
We don’t come to any residential properties however, we can arrange to meet in a safe location within the community.
I live in Western Sydney can you still help me?
Unfortunately, our DVRE program only covers suburbs within the Northern Sydney region. For referrals in your area, you can contact the NSW Domestic Violence Line on 1800 65 64 63.
How long can you support me for?
We provide short-term crisis support, generally for a period of 1 – 2 weeks depending on your needs.
Can you provide legal advice or guidance pertaining to family law court?
We are not legal professionals, however if you are needing legal advice, we can refer you to, or provide information on available legal services.
How can I ensure my abuser won't find out that I'm seeking help?
We have strict confidentiality processes in place and will talk with you about practical safety strategies. We encourage you to call us from another phone if you have technological safety concerns such as tracking/monitoring.
How does seeking help for domestic violence affect my immigration status?
In Australia, seeking help for domestic violence does not automatically impact a person’s immigration status. The Australian Government recognises that individuals in abusive relationships may face unique challenges, and they have provisions in place to provide support and protection for victims of domestic violence, regardless of their immigration status. We can talk with you about specialist referrals and support available.
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