Child, Youth & Family Casework

for more information & bookings

P: 1800 324 924


Parenting can be a tough gig, and we all need a little support from time to time.

Our Family Support Services (FSS) aim to strengthen and rebuild families through their relationships, living circumstances and safety. This is done through home visits, community visits, online and phone supports and personal appointments at our centres.

When a family reaches out to us for support, we undertake an assessment of their needs then offer support services which may be:

  • Intensive Support – for families experiencing multiple current complexities and require multiple visits and support by caseworkers per week. Clients can engage in support for up to 12 months.
  • Early Intervention – for families with low to moderate needs. Caseworkers engage with families once a week or fortnightly depending on their needs. Clients can engage in support for up to 6 months.

Our experienced caseworkers can support families in areas such as child development or behaviour issues, family breakdown, social isolation, mental illness, substance abuse, domestic violence, gambling, housing issues, childcare or other support issues.

Families can refer themselves or be referred through other agencies (Government or Non-Government). Our service covers the whole of the Northern Sydney region and supports families with children aged up to 18 years.

This is a free service funded through our State & Federal Government partners.

Family Support Services also deliver a range of group based support options such as supported playgroups, specialised support groups and parenting courses such as Circle of Security, Infant Massage, Tuning into Kids, Tuning into Teens, Triple P Parenting, 123 Magic, Bringing Up Great Kids and more.

For more information about our upcoming programs you can visit the Resourcing Parents website.


This program is for families with children aged 0 – 18 years who have been identified as being at high risk of harm by the Department of Communities & Justice.

Families referred to this program receive intensive support from a specialist caseworker for 6 – 9 months so that the Department of Communities & Justice can be assured children are safe and can remain at home.

This program operates a 24/7 telephone support for families to assist them to implement change. The referral pathway is through the Department of Communities & Justice in Wyong, Pennant Hills or Chatswood.

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