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We will listen to your feedback and respond to you quickly.

You can share what’s making you feel unhappy, unsafe or worried. You may not like how you’re being treated by someone, or you may be unhappy with a service you are receiving. Maybe you missed out on something and want to let us know, or something is wrong in your home. Just fill in the form below. We will listen, investigate and respond quickly. We’ll be sure to let you know what’s happening.

You can also talk to someone you trust such as your Youth Worker, House Supervisor, Case Manager or Therapeutic Specialist. Or call Sean Cashin, our General Manager on (02) 4320 7700. You can also email

If we get it wrong, we want to know so we can fix it. Your feedback will be taken seriously and looked into quickly.


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