Paula’s story of determination, hope and community

August 28, 2026

After nearly two years of perseverance and teamwork, Paula – a vibrant, bubbly and cherished participant in CatholicCare’s disability day programs – is about to embark on an exciting new journey – moving into her own home!

At 51 years old, Paula – who lives with a moderate intellectual disability – had been residing with her parents, Trish and Peter. Like many families in similar circumstances, the Floods had long worried about what the future might look like for their daughter, especially as they grew older.

In August 2023, CatholicCare’s team began advocating alongside the family to have Home and Living supports included in Paula’s NDIS plan. The journey was far from easy. Over 18 months, the family and CatholicCare navigated a complex process of assessments, rejections, appeals and multiple tribunal mediations. But their resilience never wavered.

Just before a third tribunal mediation was due to take place, a breakthrough came. In April 2025, the NDIS approved Paula’s request.

“It was one of those moments you never forget,” said Disability Futures Engagement Manager Desley who has supported Paula from day one. “There were tears of joy – relief, pride and so much emotion from everyone involved.”

Now, Paula is moving into CatholicCare’s Wahroonga House, where she will live with peers she already knows from her day programs. The transition is a huge milestone – not just for Paula, but for her whole family.

“My husband, Peter and I cannot even describe the level of support we received from CatholicCare,” said Paula’s mother, Trish. “Des stood beside us through every knockback. She believed in Paula from the beginning. Now, Paula is excited beyond words. We’ve been setting up her bedroom – she chose pink for everything!”

Paula is looking forward to her new life filled with friends, independence and continued support. 

“Moving out has always been Paula’s goal,” said Desley. “She’s recently turned 51 and ready for this next step, just like her brother and sister took years ago. It’s a natural progression for her – a desire to live a life like everyone else.”

Her new living arrangement will also bring balance to her relationship with her parents, allowing Trish and Peter to return to the role of mum and dad, rather than full-time carers. “We’re not unrealistic,” Trish added. “There will be ups and downs. But I know she will be well supported and loved by the team at CatholicCare.”

“It’s beautiful to see how proud Paula is of herself,” says NDIS Support Coordinator Kerry. “She is confident, enthusiastic and lights up any room she enters. We know she will thrive in this next chapter.”

Desley adds, “There’s so much joy in this story. It’s a testament to the power of persistence, community support and a shared belief that everyone deserves the opportunity to achieve their goals.”

The CatholicCare team, along with external allied health professionals and legal advocates, worked hand-in-hand with Paula and her family every step of the way. Paula will now continue her journey in a supportive environment, building independent living skills, deepening friendships, and embracing all the experiences that come with having a place to call her own.

Her new chapter is just beginning, and the future is bright.